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November 2010
Just wanted to say Thank You once again for everything you have done for me. I can't express in words how much it has mean't to me. You have been a gift from God & the Angels for me and I wouldn't be where I am today if it wasn't for you.
Rob
Client
July 2007
We are always pleased to learn that Jusdanis Neuro Rehabilitation professionals are working with one of our clients. They are among the professionals we trust to focus on the needs of our clients and to advocate for the best possible care.
Roger G. Oatley
Oatley, Vigmond
Personal Injury Lawyers
July 2007
Mary and her team at Jusdanis Neuro Rehabilitation Consultants provide excellent and quality services for those needing expert Case Management Services. Her ability to link clients with experts is remarkable. Working with JN Rehab equals success stories.
Jean Turgeon BSc, BHSc
Occupational Therapist
August 2004
I have used Ms. Jusdanis’ services as a neuro rehab case manager since 1997 and she has continually displayed prompt, efficient and knowledgeable work on every case she has been involved in. Her reports are detailed and submitted on a timely basis. She involves the adjuster in the case and keeps them abreast of any problems. Also, she is much more proactive in her approach and very fast to implement decisions.
I would not hesitate to recommend Ms. Jusdanis for the most complex cases as she is excellent at her work.
Karen Sunter,
Adjuster
Ponton Coleshill Edwards & Associates
July 2002
It is without hesitation that I am able to provide this letter of endorsement for Ms. Mary Jusdanis. I have known Ms. Jusdanis for approximately 10 years, have worked with her on many cases, and have a good appreciation of her knowledge, skill set and dedication.
I first met Ms. Jusdanis approximately 10 years ago. She contacted my office seeking opportunity to learn more about the evaluation and treatment of head injured patients and neurologic populations. At that time I was the Chief Psychologist at the Hamilton Health Sciences Centre, General Hospital. My primary activity was the evaluation of head injured individuals from a neuropsychological perspective. Having a strong interest in this area and population, Mary sought training through both exposure at a clinical level and formal course work to assist her in providing optimal case management for individuals who have suffered head trauma.
The rest, as they say, is history. Over the years I have provided neuropsychological consultation on numerous cases for Ms. Jusdanis. A consummate professional, I have always found Ms. Jusdanis to be highly dedicated to her work, committed to obtaining the optimal rehabilitation services for her clients and highly skilled at mediating and reconciling the sometimes difficult negotiations between the insurer and the insured. With changes in the insurance act in 1996, many rehab companies and organizations were unable to maintain viability. Only the best were left standing, Ms Jusdanis among them.
In my own dealing with Ms. Jusdanis, I have always found her to be highly competent, professional, conciliatory and very astute with respect to specific needs and pursuit of services for her clients. Dedicated both to advancing her own understanding as well as providing support and comfort for her clients, she frequently arranges and attends feedback sessions with her clients not only to maximize the utility of information provided therein, but also to facilitate communication between service providers.
While I am sure Ms Jusdanis has several filing cabinets full of letters of commendation such as this, I am hopeful there will be room for one more.
W.A. Fulton, Ph.D., C. Psych.,
Registered Psychologist
Consulting in Clinical Neuropsychology
December, 2002
I have been a personal injury lawyer for over 32 years. During this time I have done thousands of cases and have not come across a case manager better than Mary. She’s what the song says “simply the best”. What makes her “better that all the rest” is inter alia, dedication, commitment and integrity. These are powerful words in today’s society where haste, bottom lines and closed files are the buzzwords. She takes the time to care, does care and is caring no matter who has retained her services whether it be a plaintiff like myself or an insurance company. I like Mary as a person and would not hesitate to engage her services in any type of case. You are lucky to have her.
Jack S. Shinehoft
Specialist in Civil Litigation
Turkstra Mazza Shinehoft Mihailovick Associates
December 2002
To orient you, I do not routinely provide unreservedly enthusiastic references. Mary Jusdanis is an exception. My position brings me in contact with many health care professionals – most are competent and a few stand out as excelling at what they do. Mary Jusdanis is one of those professionals whose work in the field of rehabilitation is evidence of a high ethical conduct and superb case management skills.
I have worked on a professional basis with Mary Jusdanis for approximately six years. I was first introduced to her case management skills in 1996, when she took over as Case Manager for an already existing team of rehabilitation professionals. Her ability to transition into a very complex and volatile client situation was commendable and she very quickly propagated progress on a file that had been unnecessarily stagnant.
Ms Jusdanis’ exemplary performance as Case Manager is one that should assist in setting the standard in rehabilitation/case management practice. She has a steadfast way of pulling together the necessary services and service providers, of coordinating the efforts of the professionals involved and guiding the client and team in a very proactive and productive way. She facilitates a cohesive team approach with her organizational efficiency and consistent follow up on any outstanding issues. Ms Jusdanis is very cognizant of the parameters of the variety of health care professionals that she teams with, and has never been observed to overstep boundaries – she efficiently elicits the information from the appropriate resource and shares this accordingly. She shares pertinent information with the regulated health care professionals so that their efforts are more effective and timely. These essential skills and efficiencies are highlighted in her role as Case Manager on complex, catastrophic cases.
Ms. Jusdanis is a true advocate for the best interests of her clients and she ensures that “no stone has been left unturned”. Her straightforward and candid approach with clients and their families appears to elicit a sense of trust and confidence essential in the field of rehabilitation, where individuals have often experienced reduced independence, control, and potentially compromised sense of self.
As a colleague it is professionally satisfying to work with a Case Manager whose efficiency, work ethic, and productivity facilitates the goals of the client. You can trust that your calls will be returned, issues followed up on, and target dates met.
I can certainly say without reservation, that not only do I appreciate teaming with Ms. Jusdanis but also, if I were to be in the unfortunate position of requiring rehabilitation intervention, I would be grateful to have Ms Jusdanis case managing my file – advocating for my needs and guiding me in the right direction on the road to recovery.
Shanda L. Hunter Trottier B.A. M.S. CCC-SLP, Reg. CASLPO
Speech Language Pathologist
December 2002
I am pleased to provide a letter of reference for Ms. Mary Jusdanis, whom I have known for over eight years. Ms. Jusdanis possesses extensive knowledge of traumatic injuries and their effects. Her advanced training in problems associated with traumatic brain injury is readily apparent in her management of these cases, many of which involve injuries of catastrophic proportions.
Ms. Jusdanis’ skill at assembling an effective team is evident in the client’s comfort with the individual providers and the progress that is made towards rehabilitative goals. She is highly attuned to potential problems in team functioning and takes immediate steps to maintain team solidarity and effectiveness when necessary. She is open to ideas and feedback from team members and promotes communication between providers and funding sources.
Ms. Jusdanis maintains contact with her clients and can therefore address their needs in a timely manner. Her well developed communication skills enable her to deal with adversity of clients, many of whom present with complex medical and behavioral issues. She deals with problems sensitively and expediently, quickly identifying the nature of the problem and the appropriate resource to deal with it. From comments offered by her clients, I know that she is regarded as a trusted and valuable resource who always acts in their best interest. She manages individual cases in such a way that recommendations are swiftly acted upon and their effectiveness is closely monitored.
On multi-disciplinary rehabilitation teams Ms. Jusdanis is considered a “team player”, promoting open communication of issues relevant to the client’s progress. She has superior ability to provide for a client’s many needs while remaining responsible in managing the costs associated with these.
Ms. Jusdanis is a highly valued member of the rehabilitation team whose leadership style is one of inclusion, empathy and responsibility. I do not hesitate to recommend her to anyone who requires case management services, regardless of the complexity of the rehabilitation file.
John F. Sullivan, M. A., C. Psych. Assoc., Consultant in Neuropsychology
Asst. Professor, Dep. of Psychiatry & Behavioral Neurosciences,
McMaster University
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